Care Home Neglect Claims

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Care home neglect

If a loved one or family member lives in a care home, you should be confident they’re being looked after properly – with the kindness and respect they deserve. And in most cases, this will be true.

But unfortunately, there are times when such homes fall short of the mark. Perhaps due to bad practices? Inadequate policies? Poorly trained staff? Whatever the reason, it isn’t acceptable. And if someone you know has suffered due to hospice or care home neglect, it’s important to act.

Here at Injury Lawyers Direct, we can assist in putting together a nursing home negligence claim – guiding you step-by-step through the process and maximising your chances of success. To find out more, please feel free to call us on 0800 110 5888.

A simple yet beneficial claims process

Care home neglect can have a serious impact on the health of an older person – both physically and emotionally. The consequences can often be devastating, with victims suffering serious injuries and health complications, which may have a profound and long-lasting effect on their lives.

At this distressing time, we appreciate that your priority is your loved one, and making a nursing home neglect claim may seem like an unnecessary distraction. But it’s important to seek justice.

Aside from helping to pay for any required treatments, claiming for care home negligence compensation will highlight concerning health and safety issues – helping to improve standards in nursing homes and hospices and, hopefully, preventing the same thing from happening again. And, with the help of our solicitors, it doesn’t have to be a time-consuming or stressful process.

You can rely on us to act on your behalf. We’ll take care of everything, working hard in the background to ensure your loved one is recompensed fairly for the mistreatment they’ve endured – whilst also supporting their rehabilitation. And we’ll complete all work on a completely ‘no win no fee’ basis.


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‘No win no fee’ care home negligence claims

Care home residents are often very vulnerable and reliant on those around them. They may need assistance with all aspects of day-to-day life. And that’s why care home neglect and residential abuse can take many different forms – including everything from physical and psychological to discriminatory or even financial.

Some of the most common examples include:


  • Trips and falls

Elderly residents and sick patients in care homes and hospices are often at an increased risk of falling. As such, they should be given appropriate mobility aids and equipment – plus adequate supervision – to ensure they can move around safely.

Extra protection should also be in place to help prevent patients from falling. For example, staff should regularly check for hazards (e.g. wet, slippery floors) and offer assistance where necessary (e.g. supporting a patient as they get out of bed).

If they haven’t met these simple needs – and the fall was either a result of negligence or avoidable with proper care – you could be entitled to make a compensation claim and should contact our specialists as soon as possible.


  • Handling errors

Carers should be fully trained on how to lift residents safely and correctly.

If they were careless or failed to follow correct procedures, and you’ve consequently suffered an injury, you may be able to claim for nursing home negligence.


  • Medication errors

Whether it’s due to their current illness, reduced mental capacity or age-related forgetfulness, many care home residents are unsure of their correct medication and dosage – and so rely on the nursing home staff to keep track of this for them.

If mistakes are made regarding medicine, this can have serious consequences. At the very least, it’s likely to have made you ill (or more ill) rather than helping you to recover. And it’s important you contact our care home claim solicitors for assistance.

Common errors include giving the wrong medication, failing to keep accurate up-to-date medical records and misdiagnosis which leads to the wrong prescription.


  • Pressure sores

Unfortunately, pressure sores – also known as pressure ulcers – are common in care homes. They can develop under various circumstances, but are usually due to prolonged pressure when a patient spends most of their time lying in bed.

Not only can they be very painful, they can take a long time to heal and sometimes lead to an infection or even restrict a person’s ability to move.

Aware of these risks, care home staff should ensure – as a sedentary patient – you were given a suitable bed, moved frequently and checked regularly for signs of any pressure sores. If this isn’t the case, you may be able to claim compensation.


  • Physical abuse

Hitting, pushing, slapping, restraint.

If you or a loved one have experienced any kind of physical abuse or deliberate neglect in a care home, this should be investigated immediately. It’s important to get justice for your suffering and make a claim for care home neglect compensation.


  • Psychological abuse

From bullying, gaslighting and emotional mistreatment to intimidation, threats and isolation from family members, psychological abuse can take many forms, and is an invisible type of medical negligence that can have very serious consequences.

If those who cared for you (or even just someone who worked in the care setting) threatened to hurt you or emotionally abused you in any way, our team of care home claims solicitors are on hand to offer support and begin the legal process.


Other common examples of nursing home negligence include sexual abuse (e.g. indecent exposure, innuendo, inappropriate looking and touching), malnutrition, poor hygiene, sub-standard living conditions, poor access to routine healthcare, etc.

This list covers most people’s experience of care home neglect. But please don’t worry if your personal experience isn’t mentioned above or the nature of the neglect encountered doesn’t fit into one of these categories.

Care homes have a duty to ensure residents are safe, comfortable and cared for properly. If they haven’t upheld that duty – and either you or someone you love has been harmed as a result – you should be eligible to make a care home negligence claim. And it’s likely we’ll be able to help.

Not only do we have an in-house team of specialist care home negligence solicitors, we have access to a network of barristers, insurers and medical experts. And whatever your circumstances, we can apply our knowledge – and will do everything we can to achieve a satisfactory outcome for your family.


Am I entitled to make care home negligence claims?

By law, all staff working in a care home have a ‘duty of care’ to their residents, to ensure they’re safe, comfortable and unharmed. If they failed in this duty – and either you or a loved one has suffered an injury or illness as a result – you may be entitled to claim for nursing home neglect.

Perhaps you received a substandard level of care that made a health condition worse? Maybe a relative fell due to inadequate supervision? Or a loved one has experienced serious day-to-day abuse?

Whatever the circumstances, it’s important to come and speak to us when you’re ready. We can provide clear and impartial advice on the options available to you. And following an initial consultation, we should be able to advise on both your eligibility and chances of success.

In most scenarios, you can bring a claim up to 3 years from the date of the incident. Our clinical negligence solicitors have a specific admin procedure they must follow. So if you’re nearing the deadline, we recommend getting in touch as soon as possible – whilst we can still help to seek the justice you deserve.

Man pursuing care home neglect claim

Seek justice for nursing home neglect today

To open a care home negligence case, the first step is to get in touch. You can either give us a call on 0800 110 5888 or fill out our online contact form to request a free consultation with our solicitors.

This consultation is provided free of charge and it’s simply a chance for us to have a chat and gather some information about your experience of nursing home neglect. Based on this information, we can then advise on both your eligibility to make a claim and the likelihood of it being successful.

There’s no obligation to go ahead. Even if we believe you have a strong case, we’ll never pressure you into taking legal action. That’s entirely your decision. But if you do wish to move forward with proceedings, we’ll get to work straight away – and you can leave all the legal aspects to us.

Care home neglect FAQs

Can I make a care home negligence claim for someone else?

In some circumstances, yes – it is possible to lodge a care home negligence claim on behalf of a relative or friend. Primarily, this includes incidences in which the victim has suffered a life-changing injury (leaving them dependent on you for their care). But it can also include cases in which:

  • there’s a language barrier (e.g. the victim’s first language isn’t English)
  • the victim has a pre-existing condition that affects their decision-making ability (such as dementia, Alzheimer’s disease, severe autism, stroke, and certain mental health conditions)
  • the victim has suffered a significant brain injury

Ideally, it’s helpful to talk directly to the injured party – just to confirm their consent for you to proceed on their behalf. But we appreciate that’s not always possible. And if you’re reading this for a loved one, we can still advise on your next steps and help you to secure your rightful compensation.

Any money awarded will simply go into a trust to be used for their ongoing care and support.

How much compensation could I get for care home neglect?

Unfortunately, there isn’t a quick answer to this question. The final amount of care home negligence compensation you will receive will depend on a number of factors, including:

  • the severity of the care home neglect
  • the level of pain and suffering experienced
  • any financial losses incurred, and finances required to aid your recovery (e.g. to pay for additional treatments, rehabilitation, adaptations to your nursing home room or own home)
  • the wider impact of the injury on your day-to-day life

Rest assured, when building your claim, our specialist care home negligence solicitors will take all of these factors into consideration. We work hard to understand the full impact of the incident on your life and will do everything we can to ensure you’re awarded an adequate level of compensation.

How much does it cost to make care home neglect claims?

The answer to this is very simple – absolutely nothing.

Our assistance is available on a ‘no win no fee’ basis. Which means, there are no upfront costs and zero charges. We simply take out legal protection insurance to fund your claim. If the claim is successful, the cost of this insurance and our fees will be taken from the care home negligence compensation awarded. If the case is unsuccessful, you won’t be charged a single penny.

Here at Injury Lawyers Direct, we appreciate that you’re going through a difficult time. Care home neglect can affect you physically and emotionally, and you may have already been left out of pocket. Which is why, we think it’s only fair for you to seek financial justice, without the worry of a hefty legal bill.

The initial consultation with our clinical negligence solicitors is provided free of charge. We’re open and honest about our fees from the outset. And unless you win, you won’t have to pay. What’s more, if you’re struggling financially throughout the legal process, we may be able to arrange ‘interim payments’ – to help lessen the burden in the meantime and support your rehabilitation.

Why choose us to oversee your claim for care home negligence?

We can offer both expert representation and day-to-day rehabilitative support.

Our clinical negligence solicitors have a fantastic track record in this particular area. We’re highly experienced at securing apologies, admissions of wrongdoing and care home negligence compensation and – whatever the circumstances of your case – we’re confident we can help.

Following a free initial consultation, not only can we advise on your eligibility to claim, we can guide you step-by-step through the process. Our goal is to achieve the best possible outcome for you and your family, in the easiest possible way. And all of our work is completed on a ‘no win no fee’ basis.

But we don’t focus solely on the settlement.

We’re a friendly and compassionate team and your care home neglect case will be handled with the utmost sensitivity and privacy. We’ll take the stress and hassle out of claiming – fighting your corner to get financial justice, whilst allowing you to concentrate on your recovery. And all the time, we’ll be here for you and will do everything we can to help get your life back to some sort of normality.

What are the signs of nursing home neglect?

Abuse in care homes is, unfortunately, more common than you’d like to think. And if you have a loved one living in a care or nursing setting, there are certain warning signs to look out for.

Some of the most obvious include:

  • pressure sores and ulcers
  • weight loss
  • symptoms of dehydration
  • bruises and scrapes
  • failure to take medication
  • fearfulness
  • poor personal hygiene

Each time you visit, try to ask as many questions as possible and assess your relative’s general mood and wellbeing. Care home negligence and mistreatment can take many different forms and it may result in physical injuries, emotional difficulties, and sudden changes in their behaviour.

If you do spot any of the signs listed above, report them immediately to the care home management staff. Hopefully the issue will then be resolved. But if not – or your loved one has been harmed in any way by the incident/s – it’s worth getting in touch with our clinical negligence solicitors for advice.