Public transport accident claims

Contact Us
Public transport accident

As a paying customer on public transport, you expect to be safe. But accidents can, and do, happen. Sometimes they’re caused by the public transport company themselves – perhaps by failing to follow the health and safety rules. Other times, they’re caused by another vehicle or driver.

Either way, if you’ve suffered a public transport injury – and it wasn’t your fault – you may be entitled to compensation. And our team of experienced solicitors are here to help.

We can assist in putting together a successful public transport accident claim, securing financial justice for both the injury itself, as well as the subsequent impact it’s had on your life. To take the first step and discuss your case with our experts, give us a call on 0800 110 5888.

Why choose us to claim for your public transport injury?

We’ve worked in this area for many years. Therefore, we understand how unfair and devasting a public transport accident can be. First and foremost, there’s the pain and discomfort of the physical injury itself. But there’s also the shock of being hurt suddenly – in an environment you believed to be safe – and the potential financial repercussions of not being able to work and earn a living.

You’re bound to be going through a tough time. Which is why, we aim to make the process as quick and hassle-free as possible. Having advised on your eligibility, we can take care of the full public transport injury claim on your behalf – dealing with the legal side of things, whilst you focus on your recovery. And all of our work will be done on a ‘no win no fee’ basis.

Public transport injuries can vary greatly; some being minor and temporary, others life-changing and permanent. But whatever the severity of your injury, we can help. We have a team of specialist road traffic accident solicitors at our disposal – as well as experienced barristers, insurers, and medics. And, as such, can assist with a diverse range of public transport accidents, including:

  • accidents on buses
  • accidents on the train or tube
  • accidents in taxis
  • accidents on ferries and boats

By applying our knowledge, whatever the nature of the accident or injury, we can secure the outcome you so rightly deserve.

How to start a public transport accident claim

Starting a legal claim can be intimidating, especially if you’re already struggling to cope with your injury. But that’s why we’re here – to lend a helping hand.

If you’d like to get the ball rolling, all you need to do is get in touch. We’ll ask a few questions about your public transport accident, including the injury sustained and its effect on your life. And once we know the circumstances, we can advise on your eligibility to claim and explain the next steps.

You won’t be under any pressure to proceed. Of course, that’s your decision. But if you do wish to go ahead, we can then begin the process for you – submitting your transportation claim, taking care of all the necessary paperwork, and seeking adequate financial compensation on your behalf.

For a free consultation, simply call 0800 110 5888. Or if you have a general question about public transport accident claims and would like to find out more, fill out our online contact form and we’ll respond to your enquiry within 48 hours.


Request your FREE consultation

Get in touch

Am I eligible to make a public transport accident claim?

Transport companies (and their staff) are responsible for the safety of their passengers. They have a duty of care. And if that duty of care has been broken in any way – and you’ve suffered a personal injury as a result – you should be legally entitled to make a public transport accident claim.

Some of the most common public transport injuries include:

  • concussion
  • whiplash
  • cuts and bruises
  • muscular strains and other soft tissue injuries
  • broken or fractured bones
  • head and spinal injuries
  • psychological trauma

But regardless of how you were hurt, providing the incident happened within the last 3 years, you may be eligible for compensation for both general and special damages. And having asked a few quick questions, we can advise on your suitability to claim and your chances of success.

It’s also worth noting, public transport injury claims can also be brought against parties other than the transport company – including motorists, cyclists, pedestrians and even other passengers. So whoever was at fault, it’s always worth getting in touch with our road traffic accident solicitors.

How much compensation can I get for a public transport injury?

Unfortunately, we don’t have a definitive answer to this question.

Based on historical data, the average settlement awarded for public transport accidents can range from approximately £2000 – £7500. But this is only a very rough indication. Each claim is unique and, therefore, assessed based on its own merits. And the final amount received will depend on:

  • the circumstances of the incident
  • the severity of the injuries
  • the time it takes for you to recover
  • your loss of income
  • additional financial expenses incurred as a result of the injury

The good news is – here at Injury Lawyers Direct, we have excellent knowledge and expertise in this area of the law. And by applying our know-how, we’ll put together a strong case on your behalf.

Our specialists will consider all the factors listed above, making sure they understand the full impact of the public transport accident on your life. And we’ll do everything in our power to ensure you’re fully recompensed – for your physical injuries, the pain and suffering experienced, as well as any monetary losses.

How long does a public transport accident claim take?

This depends on numerous factors, including:

  • the complexity of your case
  • the type, severity and circumstances of your public transport injury
  • how long it takes to gather evidence
  • whether or not you know the identity of the defendant
  • whether the defendant accepts or denies liability

Every public transport accident claim is unique. Whilst a clear-cut case may be settled in just a few weeks, more complicated cases can take up to 3 years or more. Therefore – until we know more about your circumstances and start proceedings – it can be difficult for us to predict a timeframe.

Compensation is always paid on a ‘full and final’ basis. So, typically, we only recommend settling once the full short- and long-term impact of your injury is known – even if this means waiting.

But if you’re struggling financially in the meantime, we may be able to arrange ‘interim payments’ to help with your day-to-day expenses. And once a satisfactory figure has been reached, we act as quickly as possible, to ensure your compensation is transferred in as little as 2-4 weeks.

Will I be charged for making a public transport injury claim?

Absolutely not.

We know that you’re going through a tough time right now. Due to your public transport injury, you may be unable to work, and it can put a huge strain on your finances. The last thing we want is to add to the burden and put you off seeking compensation with the thought of hefty legal fees.

That’s why, our road traffic accident solicitors always work on a ‘no win no fee’ basis.

An initial no-obligation consultation – to assess your eligibility to claim – is provided completely free of charge. If you decide to proceed with legal action, and your case is successful, any costs incurred throughout the claims process will be covered by your opponent. We’ll also take a small fee for our help – but this will simply be deducted from your compensation, so you won’t be left out of pocket.

If your case is unsuccessful, any costs will be covered by our legal insurance policy. You won’t receive a bill or be faced with any surprise charges. We simply wipe the slate clean. Which means, there’s zero financial risk and you have nothing to lose by attempting to seek financial justice.

What do I need to start a public transport injury claim?

For your public transport injury claim to be successful, you’ll need to prove that someone else (i.e. the bus driver, train company, motorist) was to blame for your injury. Therefore, at the start of the claims process, our solicitors will ask you to provide as much supporting evidence as possible.

This could include:

  • CCTV footage of the road traffic accident itself
  • photographs of your injury and the scene of the accident
  • your medical records
  • police and emergency service reports
  • witness details (so that statements can be provided)

You may also be asked to attend a medical examination.

Together, this information will be used to build a strong case and complete the necessary paperwork to send to the opposing party. The more evidence you have, the better. But don’t worry if you can’t supply everything. It’s still worth pursuing a claim and, in most cases, shouldn’t affect the outcome.

It’s also a good idea to send us any receipts or invoices, for any expenses incurred as a direct result of your public transport injury. These may seem insignificant – but they will help us to calculate an appropriate level of compensation and ensure you’re recompensed fairly for your losses.